FAQ
What methods of payment are accepted?
We accept payment by credit card (Visa, Mastercard, American Express), PayPal and bank transfer.
What are the estimated delivery times?
Delivery times vary depending on your region and the delivery method you choose. In general, standard deliveries take between 5 and 10 working days.
Can I return a product if I'm not satisfied?
Yes, we offer a 30-day return policy for unused products in their original packaging. Please see our returns policy page for more details.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation e-mail containing a tracking number. You can use this number to track the status of your order on our website.
What is the warranty policy for your products?
We offer a quality guarantee on all our products. If you have a quality issue, please contact us and we will do our best to resolve the problem.
Do the products comply with safety standards?
Yes, all our products comply with the strictest safety standards. We are committed to providing high quality, safe products to our customers.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact us directly for a personalised quote.
How can I get help if I have further questions?
If you have any further questions or need additional help, please don't hesitate to contact us by e-mail at contact@nailiah.com or use our contact form on the "Contact us" page. We'll be delighted to help!